In view of hardships faced by the subscribers whose validity has expired during
the lockdown period and are not able to recharge for extension of validity, BSNL as a
humane gesture is extending the validity of all such subscribers up to 5th May 2020,
free of cost, so that the subscribers continue to receive incoming calls.
BSNL has also launched “Recharge Helpline” on toll-free number 5670099, for subscribers with facilities of “Ghar Baithe Recharge” and “Apno ki madad se recharge”,
for all the subscribers who are not able to recharge through digital platforms. This
feature is currently available in North and West zones and will be available from 22nd
April 2020 in South and East zones. In “Ghar Baithe Recharge”, a subscriber can register a request for recharge and a BSNL executive will reach subscriber and provide the requested recharge. “Apno ki madad se recharge” feature allows subscribers to request a recharge from a friend or family. BSNL urges all citizens to extend helping hand to the needy people around them by doing recharge for them.
Shri. P. K. Purwar, CMD, BSNL said, “BSNL firmly stands besides its subscribers
during this crisis period and we request the subscribers to “Go Digital” for recharging
their accounts. Several options available for recharge include MyBSNL mobile app,
BSNL website and other popular wallet services.”